1. Information We Collect
We collect information you provide directly (name, email, phone, payment details) and information collected automatically (cookies, IP address, device, browser).
2. How We Use Information
We use information to operate the booking platform, process payments, send transactional notifications, prevent fraud, and improve the service.
3. Sharing With Tenants
When you book at a venue, your booking details are shared with that venue's admin staff so they can fulfil the booking. Each venue acts as the data controller for its own customer base.
4. Sharing With Service Providers
We share data with payment processors (Midtrans, Stripe, etc.), email/SMS providers, and infrastructure vendors solely to provide the service. They are bound by confidentiality and data-processing terms.
5. Data Retention
Booking records are retained for 7 years for accounting and tax purposes. You can request earlier deletion of your personal information; we will comply where legally permitted.
6. Your Rights
You have rights to access, correct, delete, and port your personal data. Contact privacy@courtizy.id to exercise these rights.
7. Cookies and Tracking
We use essential cookies to keep you signed in and analytics cookies to understand product usage. You can control cookies via your browser settings.
8. Security
We use TLS encryption in transit, encryption at rest for sensitive fields, role-based access controls, and regular security audits.
9. Changes to This Policy
We will notify you by email of material changes at least 30 days before they take effect.
10. Contact
Questions or requests can be sent to privacy@courtizy.id.